Break the language barrier in call centers
Polyglop enables live bidirectional call translation for BPO call centers, helping support agents communicate effectively and naturally with customers in x10 different languages.
“Polyglop has revolutionized our call center operations. Our support agents can now confidently assist customers in any language.”
Ruby Gonzalez
Seamless communication with customers
With Polyglop, support agents can communicate with customers in their native languages, ensuring clear and effective communication, leading to better customer satisfaction.
VoIP Redirect Integrations
Configure your virtual switchboard seamlessy and activate multilingual voicecalls within your existing ecosystem.
We have Plug-&-Play integration with Aircall, Twilio, CloudTalk, Vonage, Cisco, Dialpad, 8x8 and many VoIP platforms more.
“Configuring our dial workflow for 'Other Languages' took us just 10 minutes and saved us from hundreds of inbound support issues that would have been really hard to solve without it.”
Increased productivity
We empower each agent with the capability to manage tickets in 10 languages 24/7. Resulting in streamlining ticket resolution processes, enhancing overall productivity.
Our technology has proven to be a game-changer improving SLA compliance and reducing the time taken to close tickets.
TrueTone Translation
Configure your voice, everywhere. Our cutting-edge AI doesn’t just translates intention, tone and words; it preserves the essence of your individuality across languages. Giving you the power to modulate and refine every aspect of your digital voiceprint.
“I'll never forget the first time I used Polyglop to assist a client in Portuguese. It was a moment of sheer amazement; hearing my own voice effortlessly and accurately responding in a language I barely speak left me impressed. The customer's satisfaction and the efficiency of our communication exceeded my expectations.”
Improved customer experience
Polyglop creates a positive experience by providing accurate and real-time translations, ensuring that customers feel understood and valued in their native language 24/7.
Improve your Average Reply Time and NPS boosting your team capabilities with AI.
“At least 10% of our incall support tickets come from users with language barriers, with Polyglop we increased these segment NPS +3 points. ”
"Using Polyglop has made my job so much easier. I can communicate with customers in different languages without any hassle."
Frequent asked questions
- What is Polyglop?
Polyglop is an innovative AI-driven platform specializing in bidirectional voice translation. We aim to bridge communication gaps in real-time, offering seamless translation services across multiple languages.
- How does Polyglop's voice translation work?
Our voice translation leverages advanced AI algorithms to interpret and translate spoken words in real-time. It's designed to understand context, idioms, and industry-specific terminology, ensuring high accuracy in translations.
- What languages does Polyglop support for translation?
Currently we support live translation in english, spanish, french, italian, german, deutch and swedish. But we are expanding and adding mandarin, hindi and arabic soon.
- What about the data privacy and security of conversations?
We prioritize data security and confidentiality. All translations and transcriptions are encrypted, and we adhere to strict data protection policies to safeguard users privacy.
- Can Polyglop be integrated with existing VoIP systems?
Yes, Polyglop is designed to integrate seamlessly with various VoIP systems. Our technical team works closely with clients to ensure smooth integration and operation.
- What are the system requirements for using Polyglop?
Polyglop is compatible with most modern hardware and software setups. We have web apps and native windows apps that act as virtual microphones and headphones for each user.
- Can Polyglop be used for audio and video calls?
Yes, Polyglop is equipped to handle both audio and video calls, providing real-time translation and transcription. It can also be used on screen-recording video technologies like Loom or Vidyard.
- Can I configure the model?
Yes, we offer ad-hoc context configuration. We understand the importance of context in effective communication. We tailor our AI models to include relevant jargon, ensuring the translations are not just accurate but contextually correct.
Request a demo today.
“Polyglop has helped us improve SLA and customer satisfaction letting us speak to clients without language limitations. It's a game-changer!” - Jacob William
Who are we?
We are a vibrant team of tech enthusiasts, language lovers, and problem solvers! We're a diverse crew, hailing from various corners of the globe, united in San Francisco and Barcelona, by our passion for breaking down language barriers and fostering seamless communication.
Each of us brings a unique blend of expertise, from AI and machine learning to linguistics and customer experience. At the heart of our team is a shared commitment to innovation, quality, and, most importantly, a deep understanding of the challenges our users face. We're not just developers, linguists, or sales professionals; we're avid travelers, polyglots, and cultural explorers.
Our journey in building Polyglop is fueled by real-world experiences and a genuine desire to bring people closer, no matter the language they speak. So, when you choose Polyglop, you're not just getting our technology; you're gaining: A partner in global communication – friendly, skilled, and ready to help!
With❤️️from SF to BCN
The Polyglop Team